PROBLEM: Mailbox password rejected
This article applies to:
- All mailboxes
Problem
There was a problem logging onto your mail server. Your Password was rejected. Account: 'mail.yourdomain', Server:
'mail.yourdomain, Protocol: POP3, Server Response: '-ERR invalid user or password', Port: 110, Secure(SSL): No, Server
Error: 0x800CCC90, Error Number: 0x800CCC92
Solution
First check your mail client (Outlook or Outlook Express) settings, making sure that the POP3 and SMTP servers are
correct, as well as user name and password.
Now test your connection by the following procedure.
- Click the Start button then RUN type in cmd on (Windows NT/2000/XP) or Command (Windows 95/98/ME). This will
open a new command prompt window, with white text on a black screen.
- Type in the following exactly as it appears. You will not see what you are entering so take it slowly, and if you make a
mistake, start again.
telnet mail./yourdomain/ 110 and then hit the /Enter/ key on your keyboard. You will then be connected to the email
server.
- Type in USER followed by your email address e.g. USER joe.bloggs@ and then click the Enter key. You
will then get a message +OK Helo there. +OK Password required.
- Type in PASS followed by your password e.g. PASS j0eb105 and hit the Enter key. If it is correct, you will get an OK
logged in message.
If you can do this, you have connected to the mail server and the problem lies somewhere with your email client.
If you can't get in this way either, it could be that your password has somehow become corrupted.
Try changing it in your account settings and try again. If this doesn't work, it may be that TCP/IP has been corrupted.
- Try reinstalling TCP/IP.
To do this
- Click Start, Settings, Control Panel, Network connections
- Right click your connection and click Properties
- Click Internet Protocol (TCP/IP) and then click Uninstall
- Then restart your PC
- Now, follow the same steps as above, but instead of clicking Uninstall click Install.
- On the screen which appears, click Protocol and then Add
- Click Internet Protocol (TCP/IP) and then OK (You may be prompted for your Windows installation disk at this point.)
If you're running Windows XP or newer, the process is slightly different. You need to:
- Click Start
- Run
- Type Command
- In the screen which appears, type in netsh int ip reset c:\\resetlog.txt
If you're still having problems, it could be your mail client has been corrupted. Please refer to the Microsoft support
website to repair this.
Related Articles
There are no related articles
No viewers have posted comments
|
|
